Frequently Asked Questions

Below FAQ are some common concerns of our customers. If you have other questions,
please just send it to

It’ll take us about 3-7 business days to thoughtfully package your order and ship. Once your order has been shipped we will email you with the tracking details. Kindly note that you may have to wait 24-48 hours for movement to reflect. Note that orders placed with USPS priority or 3 day method are not granted priority processing and will process in the standard queue with a 3-7 business day lead before dispatch. Please note the lead times do exclude weekends and holidays. *Lead times do not include transit times.
We offer free shipping on all continental USA orders of $90 or more only. Kindly note the order must be over $90 after any promotions/ perks have been applied.
Please note that FedEx and USPS do NOT scan in packages at our facility. They pick them up in large trailers and on pallets and scan them at their hubs. If there are no scans for 1-2 days, the package has already left our facility (excluding weekends). The carriers are extremely overwhelmed right now so please allow more time for the package to be scanned in. If there is no movement for 3 days on a package, we are happy to send a replacement.
We know how important your order is to you which is why Candle & Body provides complete tracking information. However from time to time couriers may prematurely mark your order as delivered while it’s still in transit. If you have not received your order, please check with neighbors or anyone else who may have received your package on your behalf. If you still cannot locate the order, we kindly ask that you wait a full 24 hours before reaching out to us to file a claim.
Yes, we do! However, the shipping cost depends on the area, and some remote locations will require additional fees due to the distance and the lack of shipping dispatch centers. You will see a more detailed representation of the shipping costs upon checkout. Kindly note that all duties and taxes are the responsibility of the buyer.
You can contact us by submitting an inquiry HERE or via Money-Friday from 7 am - 5 pm CT. If you contact us outside of operating hours, please allow up to 72 hours to receive a reply.
Our Promise: We always ensure customer satisfaction. If you have received a damaged or incorrect item, please reach out to us within 14 days of receipt and we will happily refund or replace the item as quickly as possible. If you have any questions or concerns regarding a product you purchased, please reach out to our Customer Experience Team who will happily assist you in finding a solution that meets your needs.
All return shipping charges are the customer’s responsibility.
That’s totally up to you! We always suggest you use a courier that is most convenient and cost effective to you ;)
1. Start by reaching out to our customer service team here to inform us of what you’re returning and request an RMA number. 2. Pack up your items in the original packaging that you received them in and take it to your nearest courier. 3. Shoot us an email or chat and let us know you’ve dropped off your return and provide us with that return tracking number. Keep your return tracking number in a safe place as well just in case you need it again! 4. Wait for us to send you your gift card to the email associated with the order. Kindly note this will take about 3-5 business days from the date of receipt.
Yes, on certain items (click link). You have 14 days from the date your order was received to request a return approval and RMA number from customer service. We offer store credit only. If you are unsure whether your product is returnable, please read below or contact customer service. All products you return must be in the same condition you received them in and in the original box. A store credit will be issued for the price paid for the products only. ALL shipping costs are the responsibility of the buyer.

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